IT Department Audit – Infrastructure Services

Study of Existing IT Infrastructure Support Services, Review Document, Management Presentation / Feedback Review, Final Report Submission. The Audit would cover the following areas: Customers Business Study / Growth Plan, Study of Existing Documents, Current IT Infrastructure, Servers, Networking Components, Security Components, Fault Tolerance Components, Typical Support Calls and Response time / Resolutions time, Major IT Infrastructure Issues handled in past 12 months, Feedback Analysis form other users and department heads, Long pending issues, Contingency planning – Critical equipment failures, Contingency planning – Critical staff turnover Service continuity Plan during IT Staff Vacation, Project Planning & execution, Service Incident reporting system efficiency, Identify Strengths and Weakness of IT Infrastructure Support team Identify the Solutions to cover the weaknesses like Training needs etc. The report would highlight the end objective for each Issue, Impact on failure and Submit Solutions along with Budgetary Costs.